Shipping & Returns


Your Order

When you receive your order of extensions, they will arrive in a bag that you can hold up to your hair to ensure you selected the correct color. Once the seal on the main pouch has been broken you are no longer eligible for a refund/return. 

We do not accept returns of opened hair in order to keep our warehouse sanitary.


Shipping for exchanges & returns

If you need to refund/return your hair, please contact our customer service team with any questions.

Untangled is not responsible for lost, missing, or stolen packages. After the package is marked as delivered, please consult USPS for further assistance.

Phone: 1-888-854-7153

Email: customercare@shopuntangled.com


Refunds and Exchanges 

Full refunds of unopened product are available before 30 days of purchase. 

You can exchange your product within the first 90 days of purchase if the seal is unbroken. However, Untangled customers will incur the cost of shipping back to our warehouse. We do not provide return labels. 

Occasionally, we offer free items in promotions. To receive a full refund, all items - including free ones - must be returned. The cost of any promotional items not returned will be deducted from the refund total.



Once your return is received at our warehouse please allow 3 business days for it to be processed. Our customer service team will then contact regarding your order.  


Shipping Policies

Our orders ship Monday-Friday out of our warehouse in Pennsylvania. An email with tracking information will be sent once an order has been shipped. 

Our warehouse closes at 2pm EST. If you place your order after that time, your order will be shipped the next day. Please take that into consideration when placing your order. Our warehouses are constantly taking in orders, and we want to personally make sure that your order is perfect with hands-on precision! 


NOTE FOR INTERNATIONAL CUSTOMERS: If shipping outside of the United States, custom charges may apply. This can include additional duties, taxes and/or brokerage fees. We are not responsible for such additional fees as they depend on your personal country, local tax rate, and customs department.


ADDRESS CHANGES: We pride ourselves in same day order processing. Unfortunately, that does mean we do not have the ability to change shipping addresses post purchase. Please verify your address before submitting.


MULTIPLE LOCATIONS: Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.