Free Shipping within the USA

Shipping & Returns


Your Order

When you receive your order of extensions, they will arrive in a bag that you can hold up to your hair to ensure you selected the correct color. Once the seal on the main pouch has been broken you are no longer eligible for a refund/return. 

Due to hygiene and quality reasons we do not accept any opened hair products, as a courtesy to our customers and warehouse employees

Shipping for exchanges & returns

If you need to refund/return your hair, please contact our customer service team with any questions.

Untangled® is not responsible for lost, missing, or stolen packages. After the package is marked as delivered, please consult USPS for further assistance.



415 Hamburg Turnpike, Bldg G
Wayne, NJ 07470

Refunds and Exchanges 

Refunds will only be honored within the first 30 days of your order's delivery, for items that are unopened and unused.

You can exchange your product within the first 90 days of purchase if the seal is unbroken. However, Untangled® customers will incur the cost of shipping back to our warehouse. We do not provide return labels. 

Occasionally, we offer free items in promotions. To receive a full refund, all items - including free ones - must be returned. The cost of any promotional items not returned will be deducted from the refund total.


Once your return is received at our warehouse please allow 3 business days for it to be processed. Our customer service team will then contact regarding your order.  

Shipping Policies

Our orders ship Monday-Friday out of our warehouse in New Jersey via USPS. An email with tracking information will be sent once an order has been shipped. 

Our warehouse closes at 2pm EST. If you place your order after that time, your order will be shipped the next day. Please take that into consideration when placing your order. Our warehouses are constantly taking in orders, and we want to personally make sure that your order is perfect with hands-on precision! 

NOTE FOR INTERNATIONAL CUSTOMERS: If shipping outside of the United States, custom charges may apply. This can include additional duties, taxes and/or brokerage fees. We are not responsible for such additional fees as they depend on your personal country, local tax rate, and customs department.

 ADDRESS CHANGES: We pride ourselves in same day order processing. Unfortunately, that does mean we do not have the ability to change shipping addresses post purchase. Please verify your address before submitting.

MULTIPLE LOCATIONS: Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.