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Dev FAQs

We're HAIR for your questions

How do I find my color?

All our hair extensions come in a clear package, so you can hold your hair up to the bag and see if it matches. We suggest you hold your hair up to the bag both inside and outside to see if you selected a good match in all lighting. And never hesitate to send us a message or chat us if you need help with your color match!

Check out all our colors here.

What’s the return policy?

Items must also be unused, unworn and unwashed to be accepted for return. If you receive a refund, the cost of return shipping will be deducted from your refund. Return slips are not available with purchase, therefore the customer will incur the shipping cost for refunds.

Full refunds of unopened product are available before 30 days of purchase.

Partial refund of unopened product are available after 30 days of purchase.

See our full Return Policy here

What is a halo hair extension?

Halo hair extensions are extensions that are strung together with an elastic band for easy application. The band itself can be adjusted on either side to fit your head.

To see how to apply your hair extensions click here.

This style of extension is wonderful because it is damage-free and so easy to use!

Can I wear multiple hair extensions at once?

Our Synthetic Hair Extensions are 140 grams, and will definitely provide a noticeable addition of volume and length.

However, you can layer two extensions if you are looking to achieve a more dramatic look - this will add a little extra weight to your hair, but with a little more finessing you can blend two sets of extensions in your hair.

Can I use hair dye on my extensions?

Since Synthetic Hair Extensions are made from fibers, and not human hair, we do not recommend you use hair dye on it.

However, Remy Hair Extensions can be dyed like how you would dye your own hair. Those extensions will be launching at the end of the year.

Get the full 411 on halo hair extensions here.

Is this human hair?

No. It is made of high-end synthetics that look and feel like real hair. At Untangled, we refuse to buy into the unethical practices for sourcing real hair and putting women's well-beings at risk.

What specifically is it made of?

High Temperature Fibre

A new development in the industry is HT fibre sometimes called, Heat Resistant Fibre. This hair can be curled using curling irons, straightened using ceramic straighteners and behaves very much like human hair.

Our High-quality Synthetic Hair, although "pre-styled," will allow you to use light heat to help style it so it blends into your own hair as easily as possible.

Can I style it and use heat? How?

Just like your own hair, Untangled Hair extensions can be straightened, blow-dried, styled and curled. In order to preserve and extend the lifespan of your Untangled Hair extensions, however, we suggest to always use a heat protectant spray prior to styling your set.

Additionally, we recommend to only use a low heat setting of 120C/250F, as anything higher runs the risk of damaging the hair. The reason why we recommend opting for a lower heat setting is because it will prolong the lifespan of your set. While our own hair may be able to handle a high heat setting, our hair is also constantly getting revitalized from the scalp, whereas hair extensions don't get that sort of constant nutrition.

Is it okay if I cut my hair extensions?

If you would like to cut your Synthetic Hair Extensions, feel free to do so. Since the hair is coming “pre-styled” with straight or wavy textures, it is going to look the most natural to wear them as you receive them.

Remy Hair extensions can be totally cut and colored as you desire! In fact we recommend you take them to your stylist to cut and color them into your own hair.

What happens if I fall asleep in my hair extensions?

In order to maintain the integrity of the extensions, we recommend you do not sleep in them. Simply take your extensions out and place them in the box they were shipped to you in.

Proper storage will make your extensions last longer and maintain their shape.

Is it adjustable?

The Halo wire is absolutely adjustable. It is a wire string that goes around your head and can be adjusted to fit any head size.

How does it stay on?

We do not use any clips or tapes. Instead, we use an adjustable wire string that securely goes around your head which you can tighten or loosen depending on your preference.

See how to apply your Untangled hair extensions here

Do you have samples?

We have the Shade Finder Color Ring. It includes all the colors we have available for our hair extensions. This will make it easier for you to compare and find the right color to match your hair.

Check our color ring here

What about red?

Currently, we only offer 1 shade of red called the Cori. The Cori is our deep, rich red with copper undertones which will surely turn heads.

Check The Cori here

Any other colors in the works?

True red, silver/gray, different lengths and styles, Balayage and ombre are in the works. Let us know what other colors you have in mind!

What length hair do these work best with?

It works with any hair length. It’s all about how you style it.

My hair is thin, will this work?

Definitely. Just pick out a style that works best for your hair type. You can consult your favorite stylist for the best styles for your hair.

What kind of hair brush is best?

The Untangled Halo Extension Pin Tail Comb

A “wet brush”.

NEVER brush with anything but these. No paddle brushes!!! Will pull and damage extensions.

How long do they last?

Depending on how often you wear them and how well you take care of them. We recommend getting a new set every 6 - 9 months but depends on use.

How long does shipping take?

Once you have your tracking number, please consult USPS for further assistance or you can contact us at 1-888-854-7153 and customercare@shopuntangled.com.

See our full Shipping Policy here.

How do I track my package?

Once you have your tracking number, you can use USPS’ tracking tool to track your package.

My payment won't go through?

Please contact our customer service team for further assistance.

Phone: 1-888-854-7153

Email: customercare@shopuntangled.com

Can I wash my extensions?

Yes, you can. Follow these tips on how to properly wash them.

Only wash Halo Extensions when needed.

Washing extensions 1-2 times a month is sufficient (once every 3-4 times you wear them). Washing them too often will cause them to dry out.

Brush extensions before washing them

ONLY use a wet brush. When washing: always wash hair from top to bottom to prevent matting. Also always wash with lukewarm to cold water.

You can use a mild shampoo and conditioner but do not over condition the hair extensions. Leave the conditioner on no more than 10 minutes as hair will become dense, brittle and dry.

If you use a hairdryer, always set on the lowest heat. Air drying works as well.

Will the extensions damage my hair?

No, they will not. Our extensions do not use any clips or tapes. Instead, we use an adjustable wire string that securely goes around your head and is safe for your hair.